Build a company brain

Your employees lose time every day to questions the company has already answered somewhere: how the product works, how a process runs, what a policy says. The knowledge exists, in documentation, wikis, and drives, but finding it is slower than asking a colleague, so the same questions interrupt the same experts again and again. The pain is sharpest for the people who talk to your customers: support, customer success, solutions engineering, and the go-to-market organization in general field an endless stream of product questions from tickets, calls, proposals, and meetings, and every question they cannot answer themselves becomes an interruption for engineering or a slower answer for the customer.

A company brain answers all of it. Kapa indexes your internal documentation, the product, your processes, and whatever else your teams write down, alongside your public sources, and your employees self-serve answers from it, with access restricted to authenticated employees.

Ways to build this with Kapa

• Use the Internal Technical Assistant: a private chat interface at chat.kapa.ai that ships with every project, no setup required.
• Deploy the Slack Bot on internal channels, so answers arrive where your team already talks.
• Connect your knowledge to ChatGPT and Claude through the hosted MCP server with internal authentication, so employees ask from the assistant they already use.

What to index

Everything your employees need answers from: your public documentation via Website Crawl, and the internal knowledge, product documentation, processes, policies, wherever it lives, via Google Drive, Confluence, or Notion. Since some of these are private, this belongs in an internal project. Start with Index your first source.