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Answer your community's questions

Community questions arrive at all hours, and every unanswered thread is a user stuck and a worse signal for the next person who searches. Community managers and developer advocates end up answering the same questions again and again. An agent in the community answers immediately from your knowledge, around the clock, and leaves the humans the conversations that actually need them.

Ways to build this with Kapa​

  • Deploy the Slack Bot in your community workspace: it answers when mentioned and in the channels you add it to.
  • Deploy the Discord Bot: it can auto-answer new forum posts and reply when mentioned.
  • Build your own community bot on agentic retrieval if your community lives somewhere else, or you want behavior the prebuilt bots do not offer.

What to index​

Your documentation via Website Crawl, and the community itself: past threads via the Slack, Discord, or Discourse sources, so past answers become searchable for the next question. Start with Index your first source.