Slack Bot
Kapa can be deployed as a bot to your Slack to answer questions either in channels or by direct messaging the bot 1-to-1. The appeal is that people are already there: no new tool to open, just answers where the conversation is happening. Three main use cases:
- Community help: give community members a fast way to self-serve answers about your product, from how-to questions to troubleshooting, in the Slack where they already ask each other.
- Internal teams: Slack is where your employees spend their day anyway, which makes it the lowest-friction place for them to ask about their own product. Deploy Kapa in internal channels or via DM and they query internal documentation, processes, and knowledge without waiting on colleagues.
- Customer support channels: deploy Kapa in shared channels with your customers. Customers can self-serve answers directly, or your support team can tag Kapa into conversations where it knows the answer to lighten their workload.
If your community lives on Discord instead, the Discord Bot is the sibling deployment; and for the internal team use case, the Internal Technical Assistant is a more fully featured option: a dedicated chat interface outside Slack.
Get started
Go deeper
- Quickstart: install, invite, and enable the bot.
- Configuration: the two integration types, forum auto-reply mode, source groups, user tracking, and message customization.
- Using the bot: direct messages, channel questions, existing threads, and file attachments.
- FAQ: renaming, reinstalling, removal, troubleshooting, and permissions.
You adjust behavior and tone through Customizations, shared with every Prebuilt Agent.