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Analytics

Every question that flows through Kapa, whichever agent or interface asked it, is persisted as a conversation. These questions offer a direct view into the mind and behavior of your users, and analyzing them helps you improve your documentation and inform product decisions:

  • What are the most common questions for which documentation is missing?
  • Which pages of our documentation are most important?
  • What features are missing today that our users would like to have?
  • What are common things our users struggle with?

Start with the Dashboards: the platform's home page, five preset dashboards aggregating metrics across every project you have access to.

Tools​

  • Dashboards: team-wide metrics, one dashboard per preset, covering external users, internal teams, support deflection, and AI agent traffic.
  • Conversations: the table of all raw conversations, searchable and filterable, enriched with intent and signals and your own custom tags, and exportable.
  • Improve your documentation: Coverage Gaps finds topics where Kapa cannot answer conclusively, Top Questions clusters what users care most about, and Source Analytics shows which parts of your knowledge matter most. Skills let you work through all three with your AI coding agent, and a guide covers troubleshooting individual answers.
  • Email Reports: weekly or monthly insight reports about user behavior.
  • Analytics API: export activity statistics, conversations, top questions, and coverage gaps programmatically.
  • Platform Assistant: explore your analytics and manage your project through natural language conversation.

Integration-specific analytics​

Some deployments add their own analytics on top: the Website Widget tracks user satisfaction and individual user journeys, and the Support Form Deflector measures deflection rates.