Overview
Kapa is a platform for indexing the technical knowledge about software and hardware products. It connects to your documentation, source code, PDFs, support tickets, community conversations, and 20+ other sources and builds a unified knowledge base from all of them. Kapa leverages this knowledge to make your product easier to use for your end users, your employees, and AI agents.
Check out live examples from OpenAI, Nokia and ClickHouse to see Kapa in action.
Follow the getting started guide to set up your first assistant, or head to kapa.ai to start a 14-day free trial.
Deploy "Ask AI" on your documentation
The Website Widget is a chat interface that you embed on your documentation site — you can see it in the bottom right corner of this page. The engineers, developers, and customers using your product can ask natural language questions and find answers to their questions immediately instead of searching through documentation or waiting for a human response.
Answer questions in your community
Many companies run developer communities on Slack or Discord. Kapa can answer questions in dedicated community channels — either by auto-replying to forum posts or when mentioned by a user. This lightens the load on your community managers.
Give context to AI coding agents
Your users are increasingly using AI coding agents like Claude Code, Cursor, and Codex to work with your product. These agents need access to your knowledge base so they can pull the right information while programming on behalf of your users. Kapa lets you provide this through a hosted MCP server that Kapa hosts and maintains for you.
Build in-product agents
An in-product agent combines Kapa's ability to answer questions with custom tools that can read and write data in your platform. You embed it directly into your product, where it becomes the primary interface for your customers. The average user does not know how to do most things in your product, but the agent does and will do it for them. The Agent SDK gives you everything you need to build this. See our best practices guide for lessons from building our own.
Deflect support tickets
The Support Form Deflector integrates into your support intake via your existing forms and uses your knowledge base to suggest solutions before people submit their tickets. Globally, it resolves about 25% of all tickets before they are created.
Answer the technical questions of your employees
Customer success, solutions engineering, and support are the people who help your customers succeed with your product. For technical products, doing this well requires deep product knowledge that most people don't have out of the box. Kapa gives them an internal technical assistant so they can answer technical questions without pulling in engineering.
Improve your documentation
Every question your users ask Kapa is a signal about what they need. Kapa persists all conversations and provides analytics to help you act on them. For example, coverage gaps show you exactly where your documentation is missing or insufficient.