FAQ

How is Internal Technical Assistant different from the other Prebuilt Agents?

Internal Technical Assistant is designed for internal employees as a knowledge tool, while the other Prebuilt Agents typically target external users like customers or website visitors. Only authenticated users can access it.

Is conversation history stored?

Yes, conversation history is stored to improve the system and provide a record of interactions, but conversations remain private to each individual user.

Can users provide feedback on responses?

Yes, users can provide thumbs up and down feedback and comments on responses, similar to the Website Widget.

Need help?

For issues or configuration questions, reach out to Kapa support.