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Top Questions

Top Questions provides a high-level overview of the topics that your users are asking about across all conversations. It helps you understand what your customers care about by automatically clustering similar questions into broader themes.

Top Questions screen

How top questions work​

For a selected time period (calendar week, month, or quarter), Kapa analyzes all conversations to determine common themes within your conversations. This can help you understand the broad topics that your users are interested in, rather than focusing on individual conversations or questions.

Tip, use the "copy for LLM" button to copy this data into an LLM to analyse your topic.

Viewing conversations​

Each cluster gives you the option to view all conversations that were considered when building the theme. Click the "show x conversations" dropdown to view the individual conversations, across all languages.

FAQ​

Why is the total count of processed conversation different from my total conversation count?​

We include the first question in a conversation thread and exclude the following:

  • Threads not tagged as 'off-topic'
  • Duplicate questions

What time periods are available?​

Questions are clustered on a weekly, monthly, and quarterly basis. You can switch the interval period in the UI.

Why can't I see my top questions?​

Top Questions needs at least 150 conversations that are not tagged as 'off-topic' to generate meaningful clusters. Try extending the time period to a longer period, or wait for more users to submit questions.