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Source Analytics

The Source Analytics tab shows which parts of your knowledge sources are most frequently referenced when answering user questions. Every answer Kapa provides is backed by specific sections of your knowledge sources, and this feature aggregates that information to show you what fraction of total questions are answered by each piece of documentation.

Source Analytics screen

How it works​

Source Analytics analyzes every conversation where Kapa successfully provides an answer. For each answer, it tracks which knowledge sources were referenced and builds a hierarchical view of your content's usage.

The analytics are presented as a tree structure with:

  1. Top-level domains: Shows the percentage of questions referencing each major knowledge source (e.g., documentation site, community forum)
  2. Detailed breakdowns: Displays the specific pages or sections within each source that are most frequently used to generate answers

Viewing source importance​

When you first open Source Analytics, you'll see a high-level breakdown of your different knowledge sources. This shows what fraction of total questions are answered by each source, helping you understand their relative importance.

Drilling down into specific content​

You can explore specific areas of your documentation by clicking on any source to expand it. This reveals more detailed information about which pages or sections within that source are most frequently referenced.

Source Analytics drill-down

By drilling down, you can:

  • Identify which documentation pages are most frequently referenced
  • See what specific topics users are asking about most often
  • Understand the relative importance of different sections within your knowledge base

This information helps you make informed decisions about where to focus your documentation efforts and which content is most valuable to your users.