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FAQ

The bot is not responding to any messages​

If the bot does not respond, there could be several reasons:

  1. Private Threads Permission: The "Create Private Threads" permission might be turned off for the role of our bot.

    To adjust this setting:

    • Navigate to Server Settings > Roles > Bot Role
    • Scroll down to Permissions
    • Ensure the Create Private Threads permission is enabled for the bot role.

  2. Role Name Conflict: In some cases, Discord might auto-create a role with the "kapa.ai" name, which gets mentioned instead of the actual bot. This can cause confusion and prevent the bot from responding.

    To resolve this:

    • Go to Server Settings > Roles
    • Find the role named "kapa.ai"
    • Rename this role from "kapa.ai" to "bot-help". By renaming the role, conflicts between mentioning a role and the bot should be eliminated.
Discord Bot Role
  1. Private Channel: If deploying on a private channel, the Kapa bot will need to be invited to the channel before being able to respond to any questions.

Kapa follows up with "Sorry, I seem to be having trouble"​

If Kapa follows up with a message that says "Sorry, I seem to be having trouble", it might be due to the bot lacking the permission to post messages with embeds. This is often indicated by an error message like discord.errors.Forbidden: 403 Forbidden (error code: 50013): Missing Permissions.

To resolve this:

  • Check if you have disabled the "Embed Links" permission.
  • If it's disabled, enable the "Embed Links" permission for the bot role.
Discord Sorry Error