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Add AI to Freshdesk

Integrate the kapa.ai chat widget into your Freshdesk support portal to enable users to ask natural language questions about your product, significantly enhancing user experience by providing quick and accurate answers.

Prerequisites​

Before adding the widget to your Freshdesk portal, you'll need to:

  1. Ensure you have a kapa.ai project set up with your knowledge sources added.
  2. Follow the general installation instructions to enable your domain and obtain your Website ID.

Installation​

To add the widget to your Freshdesk portal, follow these steps:

  1. Access Freshdesk Admin Panel:

    • Log in to your Freshdesk account as an administrator.
    • Navigate to the Admin tab.

  2. Add the Widget Script:

    • In the Admin panel, go to Portals > Settings.
    • Select the portal where you want to add the widget.
    • Click on Edit Portal and navigate to the Custom Scripts section.
    • Paste the following script in the Footer section:
    <script
      src="https://widget.kapa.ai/kapa-widget.bundle.js"
      data-website-id="XXX-XXX-XXX"
      data-project-name="PROJECT_NAME"
      data-project-color="#HEX_COLOR_CODE"
      data-project-logo="https://LINK_TO_LOGO.com/logo.png"
      async
    ></script>
Customization Options

To tailor the widget to your brand and specific needs, visit our Configuration page. There, you'll find detailed instructions on how to adjust colors, logos, and other widget properties.