Salesforce Knowledge
The Salesforce Knowledge integration allows you to ingest public knowledge articles from your Salesforce Knowledge base into Kapa.
Prerequisites
- A publicly accessible Salesforce Knowledge base
- The URL to your Salesforce Knowledge support portal (usually ending in
/s/)
Limitations
The self-serve Salesforce Knowledge integration has the following limitations:
- Public articles only: Only publicly accessible knowledge articles can be ingested through the self-serve setup
- Article limit: Knowledge bases with more than 2,000 articles are not supported in self-serve mode due to processing constraints
Need more?
If you need to ingest private Salesforce Knowledge articles or have more than 2,000 articles, contact support@kapa.ai for custom integration options.
Data ingested
When you connect Kapa to Salesforce Knowledge, the following data is ingested:
- Article URLs
- Article titles and content
- Article topics and categories
- Publication dates
Setup
Step 1: Locate your Salesforce Knowledge URL
Find your public Salesforce Knowledge base URL. This typically follows the pattern:
https://support.yourcompany.com/s/ or https://yourcompany.force.com/s/
Step 2: Configure the Kapa platform
- Go to the Sources tab in the Kapa platform
- Click Add new source
- Select Salesforce Knowledge as the source type
- Enter your Support Base URL (e.g.,
https://support.influxdata.com/s/) - Wait for URL validation
- Optionally select specific topics to include
- Click Save
Configuration options
| Option | Description | Default | Required |
|---|---|---|---|
| Support Base URL | Your public Salesforce Knowledge base URL | None | Yes |
| Topics | Filter articles by specific topics | All articles | No |
Troubleshooting
- URL validation failed: Verify the URL is publicly accessible and correctly formatted
- No articles found: Check that your Knowledge base contains published public articles