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Custom Answers

Kapa provides a Custom Answers integration that allows you to create and manage question-answer pairs directly within the Kapa dashboard. This integration is different from others as it doesn't pull data from external sources but instead lets you add custom information quickly and easily.

Step 1: Add Question-Answer Pairs​

On the /Sources section on the kapa platform add a new "Custom Answer" source.

For this source, add new question-answer pairs:

  1. Click on the "Add New" button.
  2. Enter the question in the "Question" field.
  3. Provide the corresponding answer in the "Answer" field.
  4. Click "Save" to add the pair to your collection.
Custom Answers Configuration

Step 2: Manage Existing Pairs​

You can edit or delete existing question-answer pairs:

  • To edit, click on the "Edit" button next to the pair you want to modify.
  • To delete, click on the "Delete" button next to the pair you want to remove.

Tips & Tricks​

  • Use Custom Answers for frequently asked questions that may not be documented elsewhere, such as:
    • "Can I talk to support?"
    • "Are you SOC 2 compliant?"
  • Include links to relevant documentation or resources in your answers to provide additional context.