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Prebuilt Agents

Kapa offers a managed, prebuilt agent on top of your knowledge, powered by agentic retrieval. The agent excels at answering questions across large amounts of complicated, often technical, information. The Prebuilt Agents are the ways to deploy it: the same agent on every surface, tuned per deployment through Customizations; what varies is where it works for you.

Each one is an out-of-the-box solution for a common use case our customers have. In the platform, you deploy any of them by creating an integration: the configured instance of a deployment that lives in your project, holds its settings, and separates its traffic in analytics.

Pick your surface​

Website WidgetYour users self-serving questions about your product, right on your documentation
Slack BotYour community and your team getting answers where they already talk, in channels and DMs
Discord BotYour community answered around the clock, in Discord channels and forum posts
Internal Technical AssistantA private assistant for your own team, over internal and public knowledge
Support Form DeflectorTickets answered before they are filed, right on your support form
Zendesk AgentYour support team drafting grounded replies, right inside Zendesk
Chat SDKThe same agent behind a chat UI you build yourself, with React components
Chat APIThe managed agent over plain HTTP, for surfaces without a prebuilt integration

Why use a Prebuilt Agent​

Agentic retrieval gives you full flexibility to get the most out of your knowledge, giving context to agents you build and operate yourself. But sometimes the problem you are solving is not individual at all: you would be rebuilding a common use case that many companies have built before you, and one that is valuable for almost every company to have. When nothing about your version needs to be different, deploying a prebuilt solution gets you there quicker than building and maintaining your own:

  • The hard parts are owned for you: grounded answers with citations, expressing uncertainty rather than making something up, prompt and model orchestration, and continuous evaluation.
  • You stay at the frontier without doing the work: Kapa continuously evaluates and adopts the latest models and techniques, so the default experience keeps improving without you shipping anything.
  • Individual where it matters: Customizations adjust tone, scope, and behavior per deployment, without touching what keeps the agent reliable.
  • Deployment takes minutes, not sprints: a script tag, an install command, a toggle. You configure and deploy; you do not build.

Most teams start with the Website Widget on their documentation.

Missing an integration?

We are always working on expanding the prebuilt options. If the platform you need is not listed here, please contact us, or put the agent behind your own UI with the Chat SDK or the Chat API. If you need full control over the agent itself, build your own with the Agent SDK or the retrieval interfaces.