Authentication methods

Kapa provides secure, passwordless authentication methods designed to streamline access while maintaining strong security.

Overview

Kapa offers two authentication options:

1. One-time password (default): Secure email-based authentication that works for all users
2. Single sign-on (SSO) (optional): Simplified authentication for organizations using Google Workspace or Microsoft accounts

With SSO, users with email addresses from your registered domain can sign in via their respective identity provider without requiring separate invitations. These accounts are automatically associated with your organization's projects. Team owners (in Kapa) maintain control over role assignments and permissions within the project.

Contact your Kapa account manager to enable SSO for your organization.

One-time password

To sign in with a one-time password:

1. Visit app.kapa.ai in your web browser
2. Enter the email address associated with your account
3. Click Send one-time password
4. Check your email for the one-time password
5. Enter the password on the sign-in page in your browser.

One-time passwords expire after 10 minutes and can only be used once. If your link expires before you use it, simply request a new one.

Single sign-on (SSO)

If your organization has enabled Google or Microsoft authentication:

1. Visit app.kapa.ai in your web browser
2. Click either the Sign in with Google or Sign in with Microsoft button
3. Select your account or enter your credentials

These methods work with corporate Google Workspace or Microsoft accounts and are particularly useful for organizations that have set up domain-based account creation, as they allow new users to create accounts without requiring separate invitations.

Session management

For security reasons, Kapa sessions expire after 14 days of inactivity. After this period, you'll need to authenticate again using one of the methods above.

Troubleshooting

One-time password not arriving

If you don't receive your one-time password email:

1. Check your spam or junk folder
2. Verify you entered the correct email address
3. Contact your team administrator to ensure your account exists

Unable to use SSO sign-in

If you're having trouble with Google or Microsoft authentication:

1. Ensure you're using a corporate account from your organization's domain
2. Check that your organization has enabled the respective authentication method
3. Try clearing your browser cookies and cache
4. Contact your team administrator if problems persist

For any other authentication issues, please contact support@kapa.ai.