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Authentication methods

Kapa provides secure, passwordless authentication methods designed to streamline access while maintaining strong security.

Overview​

Kapa offers two authentication options:

  1. One-time password (default): Secure email-based authentication that works for all users
  2. Google sign-in (optional): Simplified authentication for organizations using Google Workspace

With Google sign-in, users with email addresses from your registered domain can sign in via Google without requiring separate invitations. These accounts are automatically associated with your organization's projects, while administrators maintain control over role assignments and permissions.

Contact your Kapa account manager to enable this feature for your organization.

One-time password​

To sign in with a one-time password:

  1. Visit app.kapa.ai in your web browser
  2. Enter the email address associated with your account
  3. Click Send one-time password
  4. Check your email for the one-time password
  5. Enter the password on the sign-in page in your browser.

One-time passwords expire after 10 minutes and can only be used once. If your link expires before you use it, simply request a new one.

Google sign-in​

If your organization has enabled Google authentication:

  1. Visit app.kapa.ai in your web browser
  2. Click the Continue with Google button
  3. Select your Google account or enter your credentials

This method is particularly useful for organizations that have set up domain-based account creation, as it allows new users to create accounts without requiring separate invitations.

Session management​

For security reasons, Kapa sessions expire after 14 days of inactivity. After this period, you'll need to authenticate again using one of the methods above.

Troubleshooting​

One-time password not arriving​

If you don't receive your one-time password email:

  1. Check your spam or junk folder
  2. Verify you entered the correct email address
  3. Contact your team administrator to ensure your account exists

Unable to use Google sign-in​

If you're having trouble with Google authentication:

  1. Ensure you're using an email address from your organization's domain
  2. Check that your organization has enabled Google authentication
  3. Try clearing your browser cookies and cache
  4. Contact your team administrator if problems persist

For any other authentication issues, please contact support@kapa.ai.