Dashboard

The Dashboard provides an overview of key metrics. You can configure the date range and integrations.

Data displayed

• Overview
  • Total questions
  • Uncertain response
  • Reactions
  • Unique users
  • Total questions answered
• User Engagement & Insights
  • Active users
  • Uncertain responses
  • User satisfaction
  • Language distribution
  • Auto Labels
  • Top knowledge base sources
• Support Deflection

Language distribution

See what languages your users use to query Kapa.

Supported languages

Kapa can detect the following languages:

English
Chinese
Russian
Spanish
Japanese
Portuguese
French
Korean
German
Vietnamese
Italian
Turkish
Polish
Arabic
Thai
Ukrainian
Danish
Indonesian
Hungarian
Dutch
Hindi
Bengali

Kapa includes any other languages in an Unknown category.

Support deflection

Kapa can calculate how many support requests were deflected by Kapa, if you use the Support Form Deflector to connect Kapa to your ticket form. For more details on the calculation, refer to Deflection rates.